How to add an autodiscover record in a DNS (Exchange 2010)

  • Synopsis

    How to add the autodiscover record in your DNS.
  • Applicable to

    All SherWeb 2010 hosted Exchange accounts.
  • Prerequisite

    • You must have a SherWeb 2010 hosted Exchange account
  • How to

    Note: The A record is necessary for the autoconnect configuration of Outlook. It is also necessary for many of Outlook features such as: offline address book, managing delegate permissions, automatic out-of-office reply.


    1. You can find your autodiscover A record IP in your Control Panel in the Organization Administrator Information section (ex: Autodiscover 74.115.20X.XX).




    2. Log into your DNS Control Panel.


    3. Create an A record called autodiscover that points to the IP address you found in Step 1.


    Note: Due to distributed nature of DNS, the record you created in this article may take up to 48 hours to propagate.


    If you need further assistance, please do not hesitate to contact us

  • Keywords

    dns, autoconnect, Autodiscover, configuration, Outlook, add
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