How to create an Online Backup user account

  • Synopsis

    This guide will explain how to create a user in the Online Backup portal
  • Applicable to

    All Online Backup users
  • Prerequisite

     
    • Online Backup must have been added to your services in Cumulus. 

     

    • Creating a user account requires admin privileges.
  • How to

     

    1. Go to https://backup.cld.services, enter the LOGIN name of an admin user, the password, and then select Management Portal.

     

    OB_Backup_O365_1A

     

    2. Select manage accounts from the list on the left-hand side.

     

    OB_Create_User_2

     

    3. Select your organization from the list under groups.

     

    OB_Create_User_3

     

    4. Select Add account.

     

    OB_Create_User_4

     

     5. Specify the following information for the account:

     

    • Login

    Note: Each account must have a unique login. If the login name already exists (even outside your own organization) you will be asked to create a different login name. You can create multiple logins for the same email address.

    • Email address
    • First name (optional)
    • Last name (optional)
    • To make the new account an administrator, enable the Administrator privileges switch.
    • (optional) Disable the Agent auto update switch. If you do this, the agents that are registered under this account will not be updated automatically when a new version is released.

     

    OB_Create_User_5

    • (optional) Specify the storage quota and the maximum number of machines/devices/mailboxes the user is allowed to back up.
              Physical workstations
              Physical servers
              Virtual machines
              Mobile devices
              Office 365 mailboxes
              Storage quota
    • (optional) Specify the Quota overages. An overage allows the user to exceed the quota by the specified value. When the overage is exceeded, backups fail.
    • (optional) In Backup locations, select the backup locations for this account. The following options are available:
              Local and cloud
              Cloud only
    • (optional) Change the Backup notifications level. You can choose one of the following levels:
              Off: No notifications
              Less: Notifications about backup failures (default)
              More: Notifications about backup failures and warnings
              All: Notifications about backup failures and warnings, and successful backups
    • (optional) Disable Business notifications. If you do this, notifications about exceeded quotas will not be sent to the specified email address.
    • Click Add

     

    OB_Create_User_6

     

    6. The new user will receive an activation email and will appear in your list of users as inactive.

     

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    7. Once the user has activated the account, it will appear in the list as active.

     

    OB_Create_User_8

     

    If you have any question, please browse our other FAQs, or contact us directly.

  • Keywords

    Online Backup, account, User Account, create
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