How to set up ActiveSync on BlackBerry OS 10

  • Synopsis

    How to set up ActiveSync on BlackBerry OS 10
  • Applicable to

    All SherWeb hosted Exchange accounts
  • Prerequisite

    • You must have a SherWeb Hosted Exchange account
    • You must have a device using BlackBerry OS 10
    • You must have ActiveSync enabled on your account


    Note: The Username is case-sensitive. For example, if the account was created in the Control Panel with the email address (including capital letters), entering on your BlackBerry will make the configuration fail.




    Late December, 2019: End of Life for BlackBerry OS 10. Click here for more information.


    June, 2020: End of support for TLS 1.0 and 1.1. Click here for more infomation.

  • How to

    1) On your BlackBerry 10’s home screen, tap on Settings.




    2) Tap on Accounts.




    3) Scroll down and tap on Advanced.




    4) Tap on Microsoft Exchange ActiveSync.




    5) Give your ActiveSync account a name in the Description field. Leave the Domain field blank. Enter your email address in the Username field. Enter your email address in the Email Address field. Enter your password in the Password field. Enter the server value you will find in the Control Panel in the User Information section (ex.: in the Server Address field. All other values can remain at their default settings. Click on Next.


    If your mailbox is on Exchange 2019, please enter in the Server Address field.




    6) Select the elements you wish to sync and then tap on Done but do not select Memos as it might cause sync issues.





    7) If you have multiple accounts, you may select which one is considered to be the default account by tapping on Set Default.




    8) Select both the default email account and the default calendar while sending meeting invites.




    Feel free to contact us for any other questions.

  • Keywords

    How, to, set up, ActiveSync, BlackBerry 10, Exchange
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