How to sync your email with the iOS mail app

  • Synopsis

    This guide explains how to sync your email on an iPhone or iPad using the iOS mail app
  • Applicable to

    All Hosted Exchange accounts with Sherweb
  • Prerequisite

    • You must have an Exchange account with Sherweb 
    • Your account must be enabled for ActiveSync
  • How to


    Step 1: Add your account

    On your device, tap SettingsAccounts and PasswordsAdd AccountExchange


    Step 2: Add your email address 

     Enter your Email address and an optional description




    Step 3. Enter your server settings

    Tap Configure Manually and enter:

    • your Email address
    • your Server
    • leave the Domain field blank
    • your Username is your email address
    • and your Password




    Refer to this chart if you do not know your server name. If you are unsure, contact us or ask your administrator.




    Once your account has been authenticated, you can choose which services your wish to sync:

    • Mail
    • Contacts
    • Calendars
    • Reminders
    • Notes




    (optional) You can also choose how many Mail Days to Sync:

    • No Limit
    • 1 Day
    • 3 Days
    • 1 Week
    • 2 Weeks
    • 1 Month


    If you need further assistance, please do not hesitate to contact us.


  • Keywords

    iPhone, iPad, iPod, iOS, ActiveSync
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