How to sync your email with the iOS mail app

  • Synopsis

    This guide explains how to sync your email on an iPhone or iPad using the iOS mail app
  • Applicable to

    All Hosted Exchange 2010, 2013 and 2016 accounts with SherWeb
  • Prerequisite

    • You must have an Exchange 2010, 2013 or 2016 account with Sherweb 
    • Your account must be enabled for ActiveSync
  • How to

     

    Step 1: Add your account

    On your device, tap SettingsAccounts and PasswordsAdd AccountExchange

     

    Step 2: Add your email address 

     Enter your Email address and an optional description

     

    iPhone_AS_EN_5

     

    Step 3. Enter your server settings

    Tap Configure Manually and enter:

    • your Email address
    • your Server
    • leave the Domain field blank
    • your Username is your email address
    • and your Password

     

    iPhone_AS_EN_6

     

    Refer to this chart if you do not know your server name. If you are unsure, contact us or ask your administrator.

     

    iPhone_settings_chart_EN_1

     

    Once your account has been authenticated, you can choose which services your wish to sync:

    • Mail
    • Contacts
    • Calendars
    • Reminders
    • Notes

     

    iPhone_AS_EN_7

     

    (optional) You can also choose how many Mail Days to Sync:

    • No Limit
    • 1 Day
    • 3 Days
    • 1 Week
    • 2 Weeks
    • 1 Month

     

    If you need further assistance, please do not hesitate to contact us.

     

  • Keywords

    iPhone, iPad, iPod, iOS, ActiveSync
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