How to use Lync in Exchange 2010 Outlook Web App

  • Synopsis

    Microsoft Lync 2010 integrates with Exchange 2010’s Outlook Web App. This guide shows you how to use it.
  • Applicable to

    All Lync 2010 accounts
  • Prerequisite

    You must have a hosted Exchange 2010 account with SherWeb.

    You must have a hosted Lync 2010 account with SherWeb.

  • How to

     Add contacts to the IM Contact List:

    1. Log in to OWA. Click here for instructions.

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    2. Click on Add Contact...

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    3. Click on the user you wish to add to your Lync contact list and then click on Add to IM Contact List. Click on OK.

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    Note: Add to IM Contact List will change to Remove from IM Contact List when you click on it once.

     

    Start a chat:

    1. Click on Other Contacts to expand the list of users. Double-click on the user you want to chat with.

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    2. If nothing happens, check the navigation bar on the top-right. If there is a message stating that a pop-up was blocked, allow pop-ups and try the previous step again.

     

    3. Start typing.

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    Manage multiple chat sessions at once:

    1. Click on the Chat notice, select the active chat you wish to open and then click on Open.

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  • Keywords

    Exchange 2010, Lync 2010, OWA, Outlook Web App, Integration, Chat, presence, instant, messaging
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