Ignoring and unignoring events in Office Protect

  • Synopsis

    This guide explains how to ignore and unignore events in Office Protect
  • Applicable to

    All Office Protect accounts
  • Prerequisite

     

    You must have an Office Protect account

  • How to

     

    The Report tab in Office Protect contains a list of events flagged by Office 365. Office Protect displays these events in one of two categories: unignored and ignored. We also offer further insight into each event by explaining why it was flagged.

     

    How to get there

     

    In Office Protect, select Report in the left-hand menu

     

    Office_Protect_Define_Alerts_1

     

    The picture below, from the Unignored list, shows an event that was flagged by Office 365. Specifically, there was a sign-in to an account from an unfamiliar IP address. Office Protect compares the event to your list of approved countries in the Sign-In from Unauthorized Country setting in the Monitor section. If the IP is from a country not in your list, Office Protect interprets it as being from an unauthorized country.

     

    Office_Protect_ignored_unignore_1

     

    If, after reviewing an event, you deem it non-threatening, you can choose to ignore it. Simply check the box to the left of the event(s) and click IGNORE.

     

    Office_Protect_ignored_unignore_2

     

    The event now displays in the Ignored events list, as will future identical instances. If you wish to move an Ignored event to the Unignored list, the process is the same as above.

     

    Office_Protect_ignored_unignore_3

     

    If you have any question, please browse our other FAQs, or contact us directly.

     

  • Keywords

    Office Protect, report, events, ignore, unignore
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