Putting a call on hold

  • Synopsis

    This guide explains how to put a called on hold with your VoIP phone
  • Applicable to

    All SherWeb VoIP Cloud Services users
  • Prerequisite


    You must be a SherWeb VoIP Cloud Services user


  • How to


    Unlike traditional phone systems where you’d see each individual line on every phone, when a call is put on hold in an IP system, the call can only be retrieved from the phone that put the caller on hold.


    While on a call, press the HOLD key on your phone (on Grandstream phones the hold key has the “pause” symbol on it).


    The call will be placed on hold on your telephone and the account key the call came in on will be blinking.


    To retrieve the call, press the blinking button or using the RESUME softkey (depending on the phone model).


    If you have any question, please browse our other FAQs, or contact us directly.


  • Keywords

    VoIP, put on hold, pause, Cloud PBX
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