Why haven't I received any email notifications from QuickHelp?
SynopsisWhy you haven't received any email notifications from QuickHelp
Applicable toAll QuickHelp users
You must have a QuickHelp account
QuickHelp sends emails to users in certain situations, including:
- account creation
- password resets
- assignment of playlists
- addition to a group
If you or your users aren't receiving these emails, it may be that your IT department needs to whitelist the QuickHelp email server(s).
Please ensure that the following IP address and domain are whitelisted:
If you have any question, please browse our other FAQs, or contact us directly.
KeywordsQuickHelp, notifications, missing, email
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