How to activate a Blackberry using Wireless Enterprise Activation

  • Synopsis

    This guide will show you how to activate your BlackBerry using Wireless Enterprise Activation for Exchange.
  • Applicable to

    All SherWeb hosted Exchange accounts.
  • Prerequisite

    • a hosted Exchange account with SherWeb
    • a BlackBerry device with wireless cellular service and an accompanying plan
    • BlackBerry Enterprise Server with a wireless carrier?

      Make sure that your wireless account is provisioned for BlackBerry Enterprise Server (BES), which is different than standard BlackBerry Internet service (BIS). You can validate this on the handheld in Options - Advanced Options. If the Enterprise Activation option is not there, contact your wireless carrier and ask for the handheld to be provisioned for BlackBerry Enterprise Server (BES). You will need your PIN and IMEI numbers. To find them, go to Options - Status on your BlackBerry device.

    • a BlackBerry software version 4.0 or above?

      You can validate this on the handheld in Options - About. If you wish to upgrade your software version, contact your wireless carrier and request the latest client software for the handheld. Please note that the 900 series of handheld (i.e. R957) has a different versioning system. Software version 2.7 on this series is equivalent to version 4.0 on newer devices.

    • a good wireless signal strength (greater than -90dBm)?

      You can validate this on the handheld in Options - Status page. The smaller the number, the better.

     

  • How to

    1. Activate the device in the Control Panel.?

    2. On your device’s desktop, select Options. BB_Options
    3. Select Advanced Options. BB_Advanced_Options
    4. Select Enterprise Activation. BB_Enterprise_Activation
    5. Enter the email address and activation password1 provided when you enabled the service in SherWeb's Control Panel. BB_EA_info
    6. Press the Menu key and select Activate. BB_Menu_Activate
    7. Once activation is done, an Activation Complete pop-up window will appear. Click on OK. BB_Activation_Complete

     

    If you need further assistance, please do not hesitate to contact us.

    Foot notes

    1. This activation password is only used to activate your mailbox. It will be rendered invalid after three unsuccessful activation attempts and it will expire 30 days after creation. Once the handheld is successfully activated, the password is removed from the BlackBerry Enterprise Server. A new activation password can be generated at any time by disabling and re-enabling the service in SherWeb's Control Panel. Please refer to the FAQ #280: How to deactivate a BlackBerry (Exchange 2010) and the FAQ #281: How to activate a BlackBerry (Exchange 2010). If you have Exchange 2010 refer to the FAQ #71: How to deactivate a BlackBerry (Exchange 2007) and the FAQ #70: How to activate a BlackBerry (Exchange 2007) if you have Exchange 2007. For an Exchange 2013 account, refer to the FAQ #803: How to deactivate a BlackBerry (Exchange 2013) and the FAQ #802: How to activate a BlackBerry (Exchange 2013).
  • Keywords

    BlackBerry, activate, Enterprise Activation, Exchange
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