How to add an autodiscover record in your DNS zone

  • Synopsis

    How to add an autodiscover record in your DNS zone
  • Applicable to

    All Sherweb hosted Exchange accounts.
  • Prerequisite

    • You must have a Sherweb hosted Exchange account
  • How to

    Note: The Autodiscover A Record is necessary for the autoconnect configuration of Outlook. It is also necessary for many Outlook features such as: offline address book, managing delegate permissions, automatic out-of-office reply.


    1. You can find your autodiscover A record IP in your Control Panel in the Organization Administrator Information section (ex: Autodiscover 207.126.101.XXX).




    2. Log into your DNS Control Panel.


    3. Create an A record called autodiscover that points to the IP address you found in Step 1.


    Note: Due to distributed nature of DNS, the record you created in this article may take up to 48 hours to propagate.


    If you need further assistance, please do not hesitate to contact us

  • Keywords

    dns, autoconnect, Autodiscover, configuration, Outlook, add
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