Why haven't I received any email notifications from QuickHelp?

  • Synopsis

    Why you haven't received any email notifications from QuickHelp
  • Applicable to

    All QuickHelp users
  • Prerequisite


     You must have a QuickHelp account


  • How to


    QuickHelp sends emails to users in certain situations, including:

    • account creation
    • password resets
    • assignment of playlists
    • addition to a group


    If you or your users aren't receiving these emails, it may be that your IT department needs to whitelist the QuickHelp email server(s).


    Please ensure that the following IP address and domain are whitelisted:


    If you have any question, please browse our other FAQs, or contact us directly.


  • Keywords

    QuickHelp, notifications, missing, email
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