Potential Issue - Degraded Performance Exchange 2013 - Canadian Site

    [Message] 2021-June-15

    A possible issue affecting Exchange 2013 - Canadian Site has been detected. Symptoms include: Degraded performance.

    Our system administrators are investigating to determine causes and potential impacts.

    Please check back with this status page item for developments regarding this issue.
    Thank you for your patience. Our apologies for any inconvenience caused,

    Best regards,
    The SherWeb Technical Support Team

    Updates

    • 2021-06-15 10:59 AM - Potential Issue - Degraded Performance Exchange 2013 - Canadian Site

       We're still investigating this issue and will keep you posted on the status. 

    • 2021-06-15 10:19 AM - Potential Issue - Degraded Performance Exchange 2013 - Canadian Site

      We still investigating on the issue. Some users may experience degraded performance while using some Exchange 2013 - Canadian site services.

    Affected products

    • Exchange 2013
      • General

    Datacenter Maintenance Notification

    [Planned maintenance] 2021-June-14

    This update will be ongoing from the 2021-June-14 19:00 (UTC-04:00) to the 2021-June-16 04:00 (UTC-04:00).

    Dear customers and partners,

    As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our network and server equipment. Please read the maintenance schedule details carefully.

    Scheduled date and time EST (-4 UTC)
    Monday, June 14 at 19:00
    Tuesday June 15 at 19:00

    Components affected
    Exchange 2013, 2016 and 2019 services (including Outlook, OWA, ActiveSync and BlackBerry)
    SharePoint 2013 services
    Performance Cloud

    Maintenance duration
    Monday: 4 hours
    Tuesday: 4 hours

    Maintenance Impact
    Since we have High Availability on all of our Systems, no Impact is expected during the Maintenance.

    Maintenance type
    Maintenance of our network equipment.

    Note

    Our apologies for any inconvenience this maintenance may cause you. If you have any questions or concerns, please do not hesitate to contact us.

    Best regards,

    The Sherweb team

    Affected products

    • Web Hosting
      • General
      • Shared Hosting Linux
      • Shared Hosting Windows
      • VPS
    • Exchange 2013
      • ActiveSync
      • POP
      • IMAP
      • SMTP
      • Outlook Web Access
      • General
      • MAPI
      • Blackberry
    • SharePoint 2013
      • General
    • Performance Cloud
      • General
      • Dedicated Servers – Charlotte, USA
      • Dedicated Servers – Ashburn, USA
      • Dedicated Servers – Montreal, Canada
      • Cloud Servers – Charlotte, USA
      • Cloud Servers – Ashburn, USA
      • Cloud Servers – Montreal, Canada
      • Cloud Databases – Montreal, Canada
      • Cloud Backup and Recovery w/ Veeam – Mtl, Canada
      • Cloud Backup and Recovery w/ Veeam – Ashburn, USA
      • VMware – Montreal, Canada
      • VMware – Ashburn, USA
      • VMware – Quebec, Canada
      • VMware – Charlotte, USA
    • Exchange 2016
      • ActiveSync
      • General
      • IMAP
      • MAPI
      • Outlook Web Access
      • POP
      • SMTP
    • Exchange 2019
      • ActiveSync
      • General
      • IMAP
      • MAPI
      • Outlook Web Access
      • POP
      • SMTP

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